Help - Frequently Asked Questions
What size is the map?
We have one size at the moment - 18" x 24". The print is on museum-quality wall art made of thick, durable, matte paper. A statement in any room. They are printed on archival, acid-free paper. We will be introducing new larger sizes in the near future.
A Size estimate here:
Do the maps come framed?
The maps don't come framed but are printed to fit any frame for 18" x 24".
How long does it take to receive my map print?
After you place the order your map print lands in our print cue and we expect to print it within 2-5 business days. Shipping will take another 3 - 5 business days depending on your location. Use Express Shipping to get your map within 2-3 business days (select this option at checkout to ensure faster printing and delivery to your location).
So from order to Your door:
Free Shipping: Est 5-10 Business Days w/tracking
Express Shipping: Est 2-3 Business Days w/tracking
Free Shipping: 7-14 Business Days
Express Shipping: 4-6 Business Days
Please note with orders shipped outside of the US duties may apply.
Do you offer Express Shipping?
Yes! We highly recommend it to anyone that need the map print within a short period of time. We make sure the map print is with you in 2-3 business days in the US and 4-6 business days in Canada. You can track your order and the carrier will contact you upon arrival.
How do I create a Star Map?
You can create your custom star map using our easy to use editor here.
In what countries are you shipping?
We are currently limited to shipping in the US and Canada but will be introducing worldwide shipping during the summer. If you have an urgent request to ship outside of the US & Canada - please email firstname.lastname@example.org and we'll see what we can do.
Where do we get your Star catalog?
Our star catalog comes from the European Space Agency's Hipparcos mission, a high precision catalog of stars generated from over three year's of observations by the Hipparcos space-based telescope. You can read more about the Hipparcos mission here: https://www.cosmos.esa.int/web/hipparcos/home
From this catalog of stars, we print the brightest, most visible (magnitude 6 and greater) stars, as you will see them in your chosen locations' sky, on the evening of your special date.
What kind of paper are you using for the map print? Museum-quality wall art made on thick, durable, matte paper. A statement in any room. They are printed on archival, acid-free paper.
Can I track my order?
For US and express orders, we send you a link with tracking details with your order. Remember to refresh the tracking link to retrieve information. We are relying heavily on our shipping partner to update the status of our order. If the status is pending try to refresh or wait for an update of your order.
Why is my tracking link not working?
Sometimes the tracking is delayed since the carrier needs to update the status manually. Remember to refresh the link to retrieve information. We are relying heavily on our shipping partner to update the status of our order. As soon as it moves to your location tracking will update!
What kind of payment methods are you accepting?
We integrated Shopify as a payment gateway and accept Paypal, VISA, Mastercard and American Express.
How can I contact customer support?
Please write to email@example.com and we get back to you immediately.
What happens when I made a mistake on the map?
Write us an email and we’ll figure out what we can do. If you flag the mistake before it has been printed we can get a new one done.
Do I need to be a Designer or Programmer to create a map?
No. Anyone can do it!
How much does a Star Map cost?
Only $60. Use Express Shipping for $20 US ($25 to Canada) on your map print to receive it faster.
How can I redeem my voucher code?
You can redeem your voucher code at the checkout stage.
How can I change my shipping address?
Please contact us in case you want to make changes on your order via firstname.lastname@example.org
Do you offer free delivery?
Yes, we do. Shipping costs are included in the price. But if you need it faster - you can use additional express shipping for $20 ($25 for Canada)
What packaging are you using for the map prints?
We will ship map prints in reusable and recyclable cardboard tubes.
How do I select Express shipping?
Great question. You can find the option of Express Shipping on Desktop at Checkout stage on the left-hand side under the map preview. On mobile, this option is also visible in the order preview part. Select Express Shipping for an additional $20 to your order ($25 for Canada).